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Clean & Safe 
 

Ensuring our guests are protected

during their stay

Personal Hygiene


The safety and well-being of our guests, their families and our teams is incredibly important to us, now more than ever. In response to Coronavirus and current government guidelines we are continually reviewing our hygiene and likewise ask our guests to continue following government guidelines for their and our safety.

Our Clean and Safe Charter means that we will follow government cleaning advice for non-healthcare environments. In all spaces high touch hard surfaces will be cleaned twice and disinfected, and all linen will be washed at the hottest water setting before a guest’s arrival.

Check-in times may sometimes be delayed to allow increased time for cleaning between stays, at all times following government guidelines for the UK. In this endeavour we provide a 'self-check-in' for guests on arrival using a key safe, and practise social distancing during stays. All group spaces or shared facilities are set up so that guests can socially distance easily. We also have measures in place to allow our guests to practise good hygiene throughout their stay with us. We amply stock the necessary disinfectant, cleaning supplies, hand sanitisers and soap, and where possible provide other measures to reduce risk. Our housekeeping team will wear the recommended PPE during Bothy servicing, and there will be no mid-stay cleaning available during your stay. Prior to arrival guests will be asked if they have any COVID symptoms, and guests with symptoms or self-isolating will be asked to visit us at a future date. Unfortunately non-residents will be unable to visit during your stay. A risk assessment has been carried out at the Bothy, and on arrival you will find a cleaning check-list to give assurances that you stay will be safe and comfortable. Anti-viral products will be used to disinfect and sanitise surfaces and heavy-use items. And our housekeepers will work within the government's 'Covid Secure' guidelines. On the day of departure we ask gyests to strip the bed and gather used bedding, linen and towels and place them into the laundry bags provided.

 

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Pool Bank Farm, Pool Bank New Road, Pool-in-Wharfedale, Otley Leeds LS21 1EU

07534 952656

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